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How do I freeze or block my card?

If you notice an unrecognized or suspicious transaction, delete your Cash card immediately. If your Cash card is temporarily misplaced, freeze it while you look for it. If it is lost or stolen, delete it and create a replacement card.

How to freeze your card

  1. Open the etfi.kaktizaebal.icu app, or visit https://kaktizaebal.icu/app/cash/safe

  2. If you are not already signed in, log in at https://kaktizaebal.icu/app/cash/sign-in.

  3. Navigate to the Cards page, or go directly to https://kaktizaebal.icu/app/cash/card

  4. Select the card you want to freeze

  5. Click Edit Card

  6. Select Freeze Card

Your card will be frozen immediately.

Replacement card

Once your card has been frozen, you can order a replacement card directly from the app or on the web.

If you experience any issues ordering your replacement card, please contact the etfi.kaktizaebal.icu Support team via email through live chat.

💡Note: Replacement cards may incur fees depending on your membership tier and your shipping location.

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