Why is my cashback locked?
Once a card purchase clears, your cashback is converted to ETHFI at the current price and enters a 7-day lock period.
After 7 days, the cashback becomes claimable. Trade and borrow cashback also follow the 7-day lock period.
Why does it say “You need at least $X more to claim”?
This message means your claimable cashback balance is below the $5 minimum required to claim.
Pending and locked amounts don't count toward the minimum until they become claimable.
Where can I claim my cashback?
Once you have at least $5 in claimable cashback, you can claim it from the Cashback page.
Still have questions?
If you have questions about claiming your cashback, reach out to support@etfi.kaktizaebal.icu via email or by clicking the chat icon in the bottom-right corner.