You can request to delete your membership account and personal data by contacting Support.
How do I request account deletion?
To request account deletion:
Reach out to Support by clicking the chat icon in the bottom-right corner.
Tell us that you would like to delete your membership account.
Include the reason you want to delete your account.
Provide the following information so we can verify your identity:
Full Name
Address
Registered Phone Number
Email Address
If the information you provide does not match our records, we may ask you for additional information to verify your identity.
What happens to my personal data?
Data subject to regulatory retention or record-keeping requirements, such as KYC/AML customer data, cannot be deleted until the required retention period has passed.
In the meantime, we can delete other data, such as:
Marketing data
Referral data
Communications data
Support logs